Privacy Statement

This is a Government of Singapore (“we”, “our” or “us”) website, launched by EnterpriseSG in support of Singapore Green Plan 2030. 

When you visit this website, Enterprise Singapore may collect, handle and disclose personal information about you (“Personal Data”). This includes information related to you as an individual as well as non-personal information provided by you through your use of this website. 

By using this website, you agree and consent to our collection, use and disclosure of Personal Data according to the terms and conditions of this Privacy Statement. 

Examples of Personal Data may include your public IP address, full name and address, email address and location data. 

All Personal Data are electronically stored and transmitted using secure systems. 

This website may contain links to third party, non-Government sites whose data protection and privacy practices may differ from our practices. We are not responsible for the content and privacy practices of such other websites and encourage you to read the privacy statements of those sites. 

1. Personal Data Processed by SME Sustainability Hub 

1.1 Browsing Our Website 

When you browse the SME Sustainability Hub website, your browser provides us with the necessary data for the website to be displayed. Such data includes: 

 
This data is processed by us to ensure that our website is stable, safe and functional. We may also use cookies across our website to improve your user experience. You may enable or disable cookies under your settings. 

1.2 Automatic Collection of Information From You Through Technologies 

(a) Analytics Tags: Analytics Tags are used by us to analyse the effectiveness of the functionalities and features of the Services and user preferences relating to the Services in order to improve general user experience. We may use information collected through such analytics tags in combination with your Data (such as transaction history and demographic information) to better understand more about the profile of our users. 

(b) Cookies: Cookies are small data files which are sent to your browser or Device to store and track information about you when you access or use the Services. Cookies are also used to improve and maintain the functionality of the Services, and to track information such as the number of users of the Services, their frequency of use, the profile of the users and other similar information relating to the use of the Services. While these cookies can tell us when you access and use the Services, they cannot read data off your hard disk. Not all cookies collect personal data and you may configure your preferences and settings to reject the use of cookies. However, this may mean you may not be able to take full advantage of the Services, including the features or the functionalities of the Services. 

(c) Server Logs: Server logs are files and records of activity created by the Device that you access or use the Services from. For example, a web server log may record a history of page requests whereas other logs may record errors, access attempts or other information about your Device, such as your IP address or your Device’s cookie settings. We collect and retain such server logs for administrative, security and troubleshooting purposes. 

(d) Device information: Information relating to your Device such as its model, type, operating system and other technical attributes.
 
1.3 Contacting Enterprise Singapore/Providing Feedback
 
When you contact us or provide feedback on our website, or Enterprise Singapore’s form, we may collect your Personal Data. Such Personal Data may include your name, email address and any other Personal Data provided by you to Enterprise Singapore so that we may respond. We may share your Personal Data with other Government agencies where necessary, to serve you more efficiently and effectively, to the extent that such sharing is not prohibited by Singapore law. We will not share, sell or rent your Personal Data to third party non-Government entities, except in instances where such entities have been authorised to carry out specific Government services. 
 
If you had previously given Personal Data to Enterprise Singapore or other Government agencies, this might be auto-populated. This saves you the trouble of repeating previous submissions. If the data is out of date, please update it. We will retain your Personal Data where necessary to serve you effectively. 
 
1.4 Newsletter Subscription 

When you subscribe to Enterprise Singapore’s newsletter via the e-Adviser on our website, we may collect and process the Personal Data you provide so that we can send you relevant news updates. 
 
If you do not wish to continue receiving our newsletter, you may opt out of our mailing list by clicking the unsubscribe button at the bottom of our newsletter. 
 

1.5 Whistle-Blowing 

We may process your Personal Data if you raise any concerns under our Whistle-Blowing Framework in order to report possible improprieties (e.g. fraud, corrupt conduct, questionable practices, or adverse behavior) involving Enterprise Singapore employees and/or our business partners.   
 

2. Recipients 

2.1 Personal Data may be transferred to relevant government agencies for processing, as described in Clauses 1.2 to 1.7, but only when such transfers are not prohibited by law.  

3. Storage of Personal Data 

3.1 Personal Data collected by Enterprise Singapore will be stored for as long as it is needed for the relevant purposes set out in Clause 1.   

4. Your Rights 

4.1 You may request for access to your Personal Data provided to and stored by Enterprise Singapore, if it is not exempted by law. You may also ask us to correct an error or omission in your Personal Data. Where justified, you may request for your Personal Data to be removed or restricted in processing. You may withdraw consent for your Personal Data to be processed at any time, without affecting any data processing activities that might have taken place before you withdrew consent and without affecting any other existing legal justification of the data processing activities. To exercise the above rights, please email Enterprise Singapore at marketing@enterprisesg.gov.sg. 

5. Cookies on this website